With the new Halo 2 maps available now, there may be some questions around how downloadable content (DLC) works on Xbox Live. I'll use this post to try and address them and update this FAQ as needed.
It's important to mention that you can avoid most problems by making sure your account information is up to date. Read how to update your account information here
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Q: Help...I can't download the maps. I can download free content, but I can't seem to download premium content!
A: If you can download free content, and not the premium content...the problem most likely resides in your credit card or billing information you have given to Xbox Live. Specifically, the card we have on file may have expired, or your bank may have declined the authorization to purchase or your billing information is out dated. You'll need to update your credit card information with a valid credit card that can handle the charge you put against it and make sure that your billing information is accurate. Here are instructions on how to update this information in the Xbox dashboard
Q: I can't seem to download either the free or the premium maps. What do I do?
A: Assuming that you can connect to Xbox Live and your billing/credit card information is correct (see above) then this may be a problem with your connection. Read the Troubleshooting Connection Issues Guide on Xbox.com for help.
Q: I did all that and I still can't download any premium content.
A: Make sure you (or your parents) have not disabled purchasing of premium content. To enable purchases, go to your Xbox Live dashboard, then go to Account Management. Then, go to Account Settings. You'll need the last four digits of the credit card used to open this account to proceed. Once you punch in the last four digits of the credit card. You'll be able to get to the next screen. On this next screen, make sure Premium Purchases are enabled.
Q: I need to check my billing info, but what if I can't remember the last 4 digits of the credit card I used to create my account? I can't edit my billing information without that.
A: Call 1-800-4MYXBOX. Customer Support can ask you a few questions to confirm your identity, then provide the last 4 numbers they have on file.
Q: I want to download only one of the maps in the premium pack, can I just get the one map?
A: No, they are only available as a package.
Q:Can I copy the content I download to an MU to take with me?
A: No.
Q: If I have (insert number here) Xbox's at home...do I need to purchase the content for each one, or can I copy it to them once I purchase it on one of my boxes?
A: You'll need to purchase the DLC for each box you want to use the content on.
Q: My internet connection went down/failed in the middle of the download I purchased. If I start again, will I be charged twice ?
A: No. You can go back in and continue to download and be confident that you won't be charged again (even though you had to authorize the purchase the second time when you went into, that was only to continue where you left off. )
Q:My box broke, and I need to get a new one. I went to (insert favorite retailer here) and got a new box...how can I get the maps I already purchased onto the new box.
A: You will need to purchase the content again. Premium content is tied to the Xbox it was downloaded on NOT the gamertag.
Q: Ok, I got the maps..and they are great, but how come I don't see the Halo 2 playlists updated so I can play these maps in ranked games.
A: According to this story on Bungie.net, the playlists will be updated the first week of May. Until then, you can set up an arranged game to use the new maps.
For suggestions ONLY for this FAQ? EmailDenne e-postadressen er beskyttet mot programmer som samler e-postadresser. Du må aktivere javaskript for å kunne se den. I can't provide techincal support at this email address...sorry!
DLC Maps FAQ
- Skrevet av: Stian Øby Johansen
Major Nelson, sjefen over alle sjefer når det kommer til xbox LIVE, har
skrevet en liten FAQ angående de nye mapsa til Halo 2, og problemene
forlk har med dem. Blant annet dekkes problemer med betaling av maps og
lignende, som jeg ser at flere i forumet har rapportert at det er
problemer med. For å lese hele FAQen, klikk 'les mer'.